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fix: guide
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allan
2025-10-01 12:18:27 +01:00
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docs/dci-troubleshooting.md
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@@ -10,6 +10,16 @@ og_image: https://docs.datacontroller.io/img/cannotimport.png
## Overview ## Overview
[Let us know](https://datacontroller.io/contact/) if you experience an installation problem that is not described here! [Let us know](https://datacontroller.io/contact/) if you experience an installation problem that is not described here!
## max number of active processes has been reached for the user
On Viya versions 2025 or later you may get the following message in the network response:
`Unable to create compute server session. Unable to complete the launch request, max number of active processes has been reached for the user: user=USERNAME limit=10`
This limit should be set to at least 20 or 30 due to the way the [sasjs/adapter](https://github.com/sasjs/adapter) works (by prelaunching sessions to improve responsiveness).
A guide for making the configuration change is available [here](https://communities.sas.com/t5/SAS-Communities-Library/Limit-a-user-s-simultaneous-compute-server-processes-in-SAS-Viya/ta-p/761820).
## Internet Explorer - blank screen ## Internet Explorer - blank screen
If you have an older, or 'locked down' version of Internet Explorer you may get a blank / white screen when navigating to the Data Controller url. To fix this, click settings (cog icon in top right), *Compatibility View settings*, and **uncheck** *Display intranet sites in Compatibility view* as follows: If you have an older, or 'locked down' version of Internet Explorer you may get a blank / white screen when navigating to the Data Controller url. To fix this, click settings (cog icon in top right), *Compatibility View settings*, and **uncheck** *Display intranet sites in Compatibility view* as follows:
![menu](img/dci-trouble1.png) ![menu](img/dci-trouble1.png)