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fix: open ext. links in new tab

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Closes #7
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2025-12-13 17:07:40 +01:00
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@@ -15,30 +15,29 @@ description: Data Controller for SAS® pricing starts from FREE, is fully TRA
## Packages
Data Controller is available in four packages, with no limits on number of users (since [v6](https://datacontroller.io/v6-0-api-explorer/)). Data Controller can run on ANY flavour of SAS - be that Viya, EBI, or [SASjs Server](https://server.sasjs.io).
Data Controller is available in four packages, with no limits on number of users (since [v6](https://datacontroller.io/v6-0-api-explorer/)). Data Controller can run on ANY flavour of SAS - be that Viya, EBI, or [SASjs Server](https://server.sasjs.io).
| | Community | Bronze | Silver | Gold |
|--------------------------|-----------------|-----------|-----------|------------|
| Number of Users | Unlimited | Unlimited | Unlimited | Unlimited |
| Environments | Unlimited | Unlimited | Unlimited | Unlimited |
| Libraries | Unlimited | Unlimited | Unlimited | Unlimited |
| Tables (per library) | 35 | 100 | Unlimited | Unlimited |
| Rows (VIEW) | 15 | 100 | Unlimited | Unlimited |
| Rows (UPLOAD) | 5 | 100 | Unlimited | Unlimited |
| Rows (HISTORY) | 15 | 100 | Unlimited | Unlimited |
| Lineage | 3 per day | 100 | Unlimited | Unlimited |
| Viewboxes | 1 | 3 | 6 (max) | 6 (max) |
| Data Controller Support | Best Endeavours | 8hr SLA | 8hr SLA | 4hr SLA |
| SASjs Support | ❌ | ✅ | ✅ | ✅ |
| In-house SAS App Support | ❌ | ❌ | ✅ | ✅ |
| Developer Days | ❌ | ❌ | ❌ | ✅ |
| Consulting Days | ❌ | ❌ | ❌ | ✅ |
| Perpetual Licence Option | ❌ | ❌ | ❌ | ✅ |
| Price | FREE | 12k EUR pa | 25k EUR pa| Contact Us |
| | Community | Bronze | Silver | Gold |
| ------------------------ | --------------- | ---------- | ---------- | ---------- |
| Number of Users | Unlimited | Unlimited | Unlimited | Unlimited |
| Environments | Unlimited | Unlimited | Unlimited | Unlimited |
| Libraries | Unlimited | Unlimited | Unlimited | Unlimited |
| Tables (per library) | 35 | 100 | Unlimited | Unlimited |
| Rows (VIEW) | 15 | 100 | Unlimited | Unlimited |
| Rows (UPLOAD) | 5 | 100 | Unlimited | Unlimited |
| Rows (HISTORY) | 15 | 100 | Unlimited | Unlimited |
| Lineage | 3 per day | 100 | Unlimited | Unlimited |
| Viewboxes | 1 | 3 | 6 (max) | 6 (max) |
| Data Controller Support | Best Endeavours | 8hr SLA | 8hr SLA | 4hr SLA |
| SASjs Support | ❌ | ✅ | ✅ | ✅ |
| In-house SAS App Support | ❌ | ❌ | ✅ | ✅ |
| Developer Days | ❌ | ❌ | ❌ | ✅ |
| Consulting Days | ❌ | ❌ | ❌ | ✅ |
| Perpetual Licence Option | ❌ | ❌ | ❌ | ✅ |
| Price | FREE | 12k EUR pa | 25k EUR pa | Contact Us |
</br>
<i>Data Controller Development Days (to build new product features etc) are available for all plans at a price of 600 EUR per day. Consulting rates are published <a href="https://sasapps.io/pricing">here</a>.</i>
<i>Data Controller Development Days (to build new product features etc) are available for all plans at a price of 600 EUR per day. Consulting rates are published <a target="_blank" rel="noopener" href="https://sasapps.io/pricing">here</a>.</i>
## Support
@@ -48,10 +47,9 @@ Our support goal is to get you back up and running as soon as possible in the ca
Tickets may be raised at either:
1. Support Desk: https://support.4gl.io
1. Support Desk: https://support.4gl.io
2. Support Mailbox: support@datacontroller.io
The corresponding severity level should also be specified, eg as follows:
1. Level 1 - App is non-functional and cannot be used
@@ -83,22 +81,21 @@ The following items are assumed:
4. The client is able to provide relevant artefacts (logs, sample data, clarifications)
### Escalation
If a ticket cannot be resolved within the agreed SLA conditions, escalation has to be started by the assigned support department. Escalation will be made via video call between managers at both the client and 4GL.
Complaints on services should be directed to both the 4GL Engagement Manager and the client Application Owner.
### In Scope Support
Support is unlimited, but restricted to items that actually relate to the tool (eg we cannot help with permissions, or data issues, beyond the guidance in the documentation).  All support is provided remotely, using video calls / screen sharing technology.no
Examples of ‘in-scope’ (not an exhaustive list):
* configuration & usage advice
* troubleshooting
* installation / deployment support
* integration advice (actual integrations are a consulting effort)
- configuration & usage advice
- troubleshooting
- installation / deployment support
- integration advice (actual integrations are a consulting effort)
### Out of Scope Support
@@ -134,4 +131,3 @@ There may be situations where support cannot give immediate fixes, such as (but
### Partner Purchases
Where Data Controller is purchased directly from one of our partners, the partner may provide first line support as per your agreement with them.